DES Remote Troubleshooting and Guidance is our new program designed to provide our Clients with a constant technical support during ship operations, without requirement for a field attendance. Based on our service experience, many technical problems on board can be solved remotely.

We will help you reduce maintenance costs

DES is now providing such assistance, in turn considerably reducing maintenance costs and improving performance of ship’s systems. Our program is dedicated to:

• main and aux engine and engine room machinery,
• ship’s automation and electrical systems,
• Ballast Water Treatment and scrubber systems.

Thanks to this multi-level approach we can provide a single point of contact for all issues related to both electrical, automation and engine systems. This also assists in easy communication for all issues concerning multiple fields, which require a comprehensive solution.

DES Remote Troubleshooting and Guidance will visibly simplify problem-solving process

Signing up your fleet for DES Remote Troubleshooting and Guidance will visibly simplify problem-solving process when the remote solution is possible, as well as where field service is required. Our program allows for root cause analysis preparation, which will further reduce required service time spent on board. Under our program, DES is closely cooperating with the crew both via electronic communication and during the service on board, with daily reporting to the Client.

24/7 support for all emergency cases

Our dedicated Remote Troubleshooting and Guidance team is able to provide 24/7 support for all emergency cases. With years of experience on the market we gathered a worldwide network of partners for immediate local response.

Get your quote and sign up your fleet today!